kaitou: (monkeys)
So, the continuing saga of my laptop. After dealing with a extremely unhelpful 'Case Manager' a few times I decided to make a sound file of the problem I was hearing. I decided to use The Beatles 'Help' to record it. (Irony, I has it) I send it off to them, fuming, FURIOUS with the tech guy. (Case Mgr: Gee, I don't know if I can make the tech guys listen to it. I just write reports) So I went whining to [livejournal.com profile] mewsrissicat.

[livejournal.com profile] mewsrissicat is a GENIUS!! SHE FIXED MY COMPUTER!! ( In device manager, go to Network adapters -> Broadcom adapter -> Advanced -> Disable Bands -> Disable 802.11a. 802.11a networks are old and uncommon)

And then, cherry on my sundae, my Case Manager called back.

CM: I got one of our tech guys to listen to your sound file. Very funny, very appropriate. We were having a Beatles comeback over here.
Me: I chose that one on purpose.
CM: Well, I've got one of our BEST techs on it. And this is going to be very time consuming, but I think we can get to the bottom of it.
Me: Actually I got a hold of a friend of mine, who does tech support for Dell, and she managed to fix it. (ok, the Dell thing is stretching it a tad, but I had to twist the knife)
CM: Oh.
Me: I guess my song should have been "I Get By With a Little Help From My Friends."

kaitou: (vera brosgol)
So my spiffy new laptop came back on Friday unfixed. I decided to wait till Monday to call, because I figured their managers and such wouldn't be around over the weekend. But the automated 'how was your customer service?' survey came on Sunday and I went to town on it. Lots of '0's for my satisfaction level.

To my surprise they called ME last night, and set me up with a Case Worker. Of course, I'm still not all THAT impressed. I wish I could think of things when I'm actually in the conversation. Because I would have liked to ask the CW, when he said that the reason it wasn't repaired correctly the first time was because the ticket didn't have any information, that it only said 'speaker problem,' why...if it was a speaker problem, did they just re-image the harddrive? But of course I didn't think to.

Right now they think my best hope is to take it back to Best Buy and exchange it for another laptop. Blargle. I'll call Best Buy in a bit and see what THEY have to say about that. I don't want to pay any fees over this. But neither do I want to send it back to HP for another round of pretend repairs.

In completely other news, I'm teaching myself to knit! I can cast on and do a knit stitch now! Woo! (This is all [livejournal.com profile] twigcollins's fault for sending me a hilarious book called 'Yarn Harlot.')
kaitou: (Not Being Seen)
Good News:
I got my computer back from HP repair.

Bad News:
They didn't fix it. They just 're-imaged the hard drive' which DIDN'T FIX THE PROBLEM!!

Good News:
I went out for a real steak dinner.

Bad News:
It wasn't a very good steak. (But the mashed potatoes were delicious)

Good News:
I found a tiny tiny bookstore only a half hour away. (until now any bookstore has been 1.5 hours away)

Bad News:
No...no bad news. It was a lovely little bookstore, and it had the 3.99 version of John Green's 'An Abundance of Katherines,' and a magazine about Tea.

Good News:
The purse that I promised myself for Nanowrimo in 07 went on sale. (Long story, when I decided it would be my present it was $99, when I went back for it it was $125. Now it is $65. I still think this is kind of outrageous for a purse... I think my current one was $10 at Target. But this one is really lovely. It's red and actual leather, big enough for a notebook, pockets for keys and cell phone...and it zips up.)

Bad News:
Again no real bad news there.


kaitou: (Default)

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