When I'm 64 (bit Windows)

[kaitou]

So, the continuing saga of my laptop. After dealing with a extremely unhelpful 'Case Manager' a few times I decided to make a sound file of the problem I was hearing. I decided to use The Beatles 'Help' to record it. (Irony, I has it) I send it off to them, fuming, FURIOUS with the tech guy. (Case Mgr: Gee, I don't know if I can make the tech guys listen to it. I just write reports) So I went whining to mewsrissicat.

mewsrissicat is a GENIUS!! SHE FIXED MY COMPUTER!! ( In device manager, go to Network adapters -> Broadcom adapter -> Advanced -> Disable Bands -> Disable 802.11a. 802.11a networks are old and uncommon)

And then, cherry on my sundae, my Case Manager called back.

CM: I got one of our tech guys to listen to your sound file. Very funny, very appropriate. We were having a Beatles comeback over here.
Me: I chose that one on purpose.
CM: Well, I've got one of our BEST techs on it. And this is going to be very time consuming, but I think we can get to the bottom of it.
Me: Actually I got a hold of a friend of mine, who does tech support for Dell, and she managed to fix it. (ok, the Dell thing is stretching it a tad, but I had to twist the knife)
CM: Oh.
Me: I guess my song should have been "I Get By With a Little Help From My Friends."

RISSICAT! YOU ARE AWESOME!!!!!!!!!!!!

Comments

[mewsrissicat.livejournal.com]

*Scuffs foot and blushes*

Aw, shucks....

[kaitou1412.livejournal.com]

*GLOMP*

[mewsrissicat.livejournal.com]

*purrrrrrrrrrrrrrrrrrrrr*

[mewsrissicat.livejournal.com]

I might also clarify for the lovely folks here that you didn't "come whining to" me. I asked you how it was going, and you told me that the HP people were utter asses, and why they were utter asses.

Of course, this means that I had to publicly humiliate them. ^^;;

[kaitou1412.livejournal.com]

You're my hero

[mewsrissicat.livejournal.com]

Without the embarrassment of "spandex". XD

[m-steelgrave.livejournal.com]

Hooray that you've fixed the problem, and hooray for your choice of music. ^_^

My dad used to oversee big help centers for IBM's corporate clients, and some of the stories he'd bring home from quality assurance were hysterical. For every silly customer question ("Oh, you have to plug it in?") there were at least five ridiculous tech fuckups.

[kaitou1412.livejournal.com]

I thought you would appreciate the music. LOL.

I don't mind being treated like a dumb client. But I DO mind being treated like one once I've proven I'm not. Once I tell them specifics like "There is only an issue when the wireless is switched on, whether I am playing streaming media or a file that is physically on my harddrive," or "my CPU usage jumps by 10% during the sound stutter," I expect to be taken seriously and for them not to write "Speaker Problem" on my ticket and ignore the report that I include on THEIR form with the computer.

[eramundo.livejournal.com]

haha STICK IT TO THE MAN.

that's awesome. well done one and all!

[kaitou1412.livejournal.com]

XD. Oddly that's exactly what I said to Jargon!Boss yesterday. He was outraged that his memory card wouldn't work with his computer. I told him it was a Sony Memory stick, and it's proprietary, not like an SD card. He declared that he would never buy Sony products again! He was going to call his wife and tell her, that there would be NO Sony in their home!

Me: OK.
Him: I know, I'm getting carried away, but this kind of thing pushes my buttons.
Me: Oh no, I understand. You stick it to the man!
Him: LOL