How to Get Hewlett Packard's attention
Sep. 16th, 2008 09:57 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kaitouSo my spiffy new laptop came back on Friday unfixed. I decided to wait till Monday to call, because I figured their managers and such wouldn't be around over the weekend. But the automated 'how was your customer service?' survey came on Sunday and I went to town on it. Lots of '0's for my satisfaction level.
To my surprise they called ME last night, and set me up with a Case Worker. Of course, I'm still not all THAT impressed. I wish I could think of things when I'm actually in the conversation. Because I would have liked to ask the CW, when he said that the reason it wasn't repaired correctly the first time was because the ticket didn't have any information, that it only said 'speaker problem,' why...if it was a speaker problem, did they just re-image the harddrive? But of course I didn't think to.
Right now they think my best hope is to take it back to Best Buy and exchange it for another laptop. Blargle. I'll call Best Buy in a bit and see what THEY have to say about that. I don't want to pay any fees over this. But neither do I want to send it back to HP for another round of pretend repairs.
In completely other news, I'm teaching myself to knit! I can cast on and do a knit stitch now! Woo! (This is all![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
twigcollins's fault for sending me a hilarious book called 'Yarn Harlot.')
To my surprise they called ME last night, and set me up with a Case Worker. Of course, I'm still not all THAT impressed. I wish I could think of things when I'm actually in the conversation. Because I would have liked to ask the CW, when he said that the reason it wasn't repaired correctly the first time was because the ticket didn't have any information, that it only said 'speaker problem,' why...if it was a speaker problem, did they just re-image the harddrive? But of course I didn't think to.
Right now they think my best hope is to take it back to Best Buy and exchange it for another laptop. Blargle. I'll call Best Buy in a bit and see what THEY have to say about that. I don't want to pay any fees over this. But neither do I want to send it back to HP for another round of pretend repairs.
In completely other news, I'm teaching myself to knit! I can cast on and do a knit stitch now! Woo! (This is all
twigcollins's fault for sending me a hilarious book called 'Yarn Harlot.')
