Be Very Afraid

[kaitou]

There are some days that I am amazed that any cars function whatsoever. Observe this actual discussion between me and one of our customers that has taken place over the course of the last month. Names have been avoided to protect the idiot.


From: Ann
To: Idiot
Subject: Limited Acceptance
Attachment: Picture-of-bad-part.jpg

Mr. Idiot,
During production today we found that one of the dimensions for the part we make you was out of spec. The tab is slightly off of a 90 degree angle. Could you let me know if they would cause functional problems, or if they might be acceptable to your company. I will send you some sample pieces.

Sincerely,
Ann

---

From: Ann
To: Idiot
Subject: Re: Limited Acceptance

Mr. Idiot,
Have you been able to make a judgment on those parts? I hate to pressure you considering that the issue is our responsibility, but I am running out of other lot numbers to run, and I need to know whether these are good or not.

Sincerely,
Ann

---

From: Idiot
To: Ann
Subject: Re: Limited Acceptance

Ann,
I never got your parts. But don't you agree that it would be better to go ahead and rework the parts rather than ship us NG material? That bend is pretty important.

---

From: Ann
To: Idiot
Subject: Re: Limited Acceptance

Mr. Idiot,
According to the tracking number it was delivered two days ago at 8:15 in the morning and signed for by J. Doe. I agree that we don't want to send your company any parts that can't be used, but I have a great deal of inventory and don't want to scrap them if there's any chance that they can be used. I don't think that reworking will be possible in this case.

Sincerely,
Ann

---

From: Idiot
To: Ann
Subject: Re: Limited Acceptance

Ann,
Well, we looked all over, and no one could find them.

---

From: Idiot
To: Ann
Subject: Past Due Trouble Report

Ann,
The reply to the last Trouble Report is overdue. Please respond so I can close this issue.

---

From: Ann
To: Idiot
Subject: Re: Past Due Trouble Report
Attachment: E-mail Where I Replied The 1st Time ; REPLY.xls

Mr. Idiot,
I sent you the attached e-mail on the 13th. Did you not receive it?

Sincerely,
Ann

---

From: Idiot
To: Ann
Subject: Re: Past Due Trouble Report

Ann,
No, I must have missed it somehow. Can you resend?

---

From: Ann
To: Idiot
cc: Idiot's Boss; My Boss
Subject: Re: Past Due Trouble Report
Attachment: REPLY.xls

Please see attached.

Also, I am sending you a second sample of the parts with the NG bend on the tab. Please let me know if they are acceptable to use.

Sincerely,
Ann

---

From: Idiot
To: Ann
Subject: The Parts

Ann,
I got your parts last night and there isn't any looseness of the rivet or missing washers. Keep up the good work!

---

From: Ann
To: Idiot
CC: Idiot's Boss ; My Boss
Subject: Re: The Parts
Attachment: Picture-of-bad-part.jpg

Mr. Idiot,
The issue was about the bend on the tab. Can you let me know if that area is acceptable?

Thank you,
Ann

---

Hopefully it will go somewhere useful from here. But I have a feeling that these parts are going to rust before I get him to reply one way or the other.

Comments

[eramundo.livejournal.com]

oh my god he must be high on somethinig.

[eramundo.livejournal.com]

apparently me to because I'm so frustrated just by reading this conversation thread I can't type anymore! (I thought my job had stress! Not that bad!)

[eramundo.livejournal.com]

"me too" ... wow, batting 0-for-2 today. *slinks off*

[kaitou1412.livejournal.com]

It's ok, I haven't managed to get one bloody thing right today. In fact, in my last e-mail to Mr. Idiot I didn't actually attach a picture of the part. I attached a worksheet I was making for another customer. >.<

Then I closed the worksheet without saving it. Doh!!

[(Anonymous)]

At least you could salvage it from the attachment? :-D this week needs a 'do over'

sigh.