Chase bank is REALLY on the ball

[kaitou]

Got a call today from Chase that they thought there was fraudulent activity on my credit card, and they closed my account. I'll get a new card in a few days. What really surprises me is that they were tipped off by 2 purchases, one for a song on iTunes...the rep said it was probably a test to make sure that their stolen info worked...and one for about $150 in tools. I really wouldn't have thought that either of those would have set off alarm bells. I mean...did they think 'hey this was for country music, and we know from our accounts that she doesn't listen to it?' Why that, and not when I spent $1000 on appliances when I moved into this house?

Still, I'm grateful that they were so on top of it, and caught it so quickly. Way to go, Chase.

Comments

[meretia]

Chase is odd. They actually phoned me the other day to be sure that I knew someone had used my card to book a hotel room in Nelsonville, out southeast of Columbus. And when I told them that yes, I knew that since I booked it since I'm going down to Nelsonville and Athens week after next, the lady on the phone was kind of like, "...oh. Well, okay then."

I mean, yeah, I splurged on something nice and wiped out a pretty good chunk of what I have in the bank, but really? They didn't complain when I rented a room in a cabin closer to Athens last time I went. What's the difference here?

[kaitou1412.livejournal.com]

Yeah, last time I went to Canada with my boss, he bought a tank of gas with his card, and then when we went to Wendy's his card had been cut off. He was on the phone for an hour trying to tell them that yes he was really in Canada himself.

I went on ask Metafilter, and apparently it's the pattern they're looking for, a tiny purchase and then a large one. And that tiny purchase is often from iTunes.